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VNA names patient care managers ‘Associate of the Quarter’

VNA Home Health & Hospice is pleased to announce Kathy Ellis, RN, Bonnie Ferro, RN and Susan Haberlack, RN, VNA Nightingale Private Care’s nurse care managers, have been named VNA’s associate of the quarter. All were selected by a group of peers for their integrity, collaboration, accountability, respect and excellent customer service.

“The nurse care managers are very dedicated to our clients and our private duty associates. They are able to think outside the box when faced with the challenges of private duty. They lead by example, listen actively to clients and their families, as well as the VNA field staff. Kathy, Susan and Bonnie are the backbone of private duty. I congratulate them on receiving this well deserved award,” said Donna Sorge, RN, program director of VNA Nightingale Private Care.

Those who nominated the trio noted they are genuinely concerned for their client’s well being, go the extra step to ensure clients are happy with the care they are receive from VNA, work as a team with the support staff and help cover each other’s cases when needs arise, as well as ensure all proper documentation is returned for medical records. The private care managers also work closely with billing and call the family or patient to ensure that payment is receive in a timely manner. This helps the VNA tremendously.

For more information about VNA services or if you are interested in volunteering for the VNA, call 772.567.5551 or visit vnatc.com.

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